Terms and Conditions

General conditions

These conditions is applicable to all users of this website, all pages and contact tools related to us. When you create new account and log in our website, you’re already agreed to the terms and conditions of Queenby website. In case you didn't agree to the terms you won't have the right to use the website, with the knowledge that we have the right to alter or change any term of this policy, which will be applicable once published at the website.

User age

You’re allowed to shop according to the terms of this agreement, you can browse and use the website if you're 18 years old or older. If you're under 18, you must use the website under the supervision of a parent. this statement is not allowed to be used for commercial or advertise purposes. Also, we have the right to accept and reject any membership or supply of products with incorrect description or price according to our estimated pricing.

Content – All copyrights are reserved for Queenby

Acknowledge that we own any content presented at Queenby, and you have no right to use any content you don’t own whether it’s a text, image, video, graphic, etc. On the other hand, we have the right to use and deal with any content you publish at our website from posts to comments and suggestions that becomes our property.


Privacy policy terms is applicable on all pages of our website and social network, please check out our privacy policy every once in a while, to be informed of latest updates in order to maintain your information privacy, not to disclose it to others and not to misuse it to avoid being banned, suspended and removal of your content. We have the right to alter or change policies anytime.

E-mail contact

We send promotional messages to you via e-mail to keep you in touch. When you create your account and log in, you'll be asked to agree on sending notifications and promotional messages, we recommend you to agree on these messages, you have the right to unsubscribe anytime.


Anything you post on our website becomes ours, including all the content toy post on the website from posts to comments and suggestions that becomes our property, and you have no right to use any content you don’t won whether it’s a text, image, video, graphic, etc. Also, we have the right to use and deal with any violations and to remove posts.

Agreement on requests and pricing


We have the right to approve or cancel any request according to our point of view and terms of use, including asking for more information to complete your request, which includes basic details such as phone number and recipient address.


Depending on our estimations, we can detect inaccurate prices without any compliance with others. In case the prices were wrongly determined we have the right to change it without taking any permission.


Customers have the right to return any product differ from the description written on our website.

Return the product Policy

Our policy acknowledges that the product could be returned if it’s differ from its description, and it must stay at its original condition.


We pledge to defend this website against any violation of the policy, you take the responsibility of the results, expenses, damages, obligation and sanctions of your actions in case you violate the law or third party’s rights, including expenses, material costs and legal sanctions.

Procedures and sanctions

In case of violating the copyrights, the account will be banned immediately, whereas the membership will be suspended once a violation is detected including submitting fake information for the purpose of misleading.


If we were unable to execute a term of this policy, this doesn't mean it's not required. However, we'll take actions to find a way to apply it without effecting other terms.

Law governing the agreement "law enforcement"

In this agreement, these terms follow applicable laws in UAE including the pledge of all parties under these terms to appear in Saudi courts and waiver all existing objections and claims.

Conflict resolution

All parties pledge to resolve any conflict or dispute may arise from using the website by friendly settlement between the parties. Where the first party of the conflict negotiate with the other party to resolve the conflict, and report the conflict with a written letter within 30 days.

Subscription cancelation and suspending

In addition to take full responsibility of material and legal sanctions, we can take strict actions toward violations, including account suspending. In case of the violation of any policy terms, you’re fully responsible of all monetary, intellectual and legal sanctions. Therefore, if you disapprove on these terms and condition, it’s better to not use this website. Otherwise, you will be assumedly approved on it.


• Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

• United Arab of Emirates is our country of domicile.

• Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.

• If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. 

• The cardholder must retain a copy of transaction records and Merchant policies and rules.